Monsieur le President
Domino's bee

 

By this humble letter I intend to attract your attention to a special treatment that I receive from one of your Domino’s franchises in Paris.

My apartment is located on the first floor just above a small studio transformed into Domino’s Pizza. The steady and permanent noise generated by the electric oven and five refrigerators are inflicting a serious damage to my physical health. Low frequencies of the noise (below 100 hertz) make the floor of my apartment vibrate and resonate all over.

The building is an old Parisian classic and the wooden beams are the only solid separation between the floors. Needless to say, they amplify these unpleasant vibrations. It’s like being inside a drum where no escape from the noise is possible.

When three years ago Domino’s Pizza started its activity I tried to convince the franchiser that a solid layer of thick bitumen would be a good solution for a phonic isolation. I proposed to cover half of the costs even though I was by no means the source of that nuisance. It was refused.

Domino’s Pizza Quality Assurance Manager refused any cooperation in the matter. The issue was handed over to Paris Police Department for Nuisances and to appropriate Municipal Town Hall Authorities (Mairie de Paris). The only response to my conciliatory initiative was a verbal menace from Domino’s Pizza Quality Assurance Manager that “… we have the best attorneys and you will lose … ”.

Of course I’m loosing as the noise is eating into my health.

I’m deeply convinced that it’s not the kind of victory you’re looking for.

It’s just a local franchise Domino’s Pizza that does not respect all the regulations that are expected from a great company like yours. It must be just a minor miss from the quality process when the chain of intermediaries, where franchise is concerned, slips out of control.

If it were only for the noise I would be an isolated complainer. As presented in the linked Internet page (Domino brief) , there are some other points that attracted the public opinion of the neighborhood.

I sincerely hope, Monsieur le President, that you are in the best position to solve the issue.

I close my letter with my highest esteem regarding the management of your company that beat the world’s record in the competition for the most rapid pizza preparation.

Domino's duck

Sincerely

 

Zbigniew Galus